Terms and Conditions of the TAP FORBIZ for SMEs

General Conditions

1.1. TAP FORBIZ for Small and Medium-sized Enterpresis is a TAP Air Portugal Loyalty Program (hereinafter the “Program”) aimed at Small and Medium-sized Enterpresis (hereinafter the “Company” or the “Customer”), which allows for the accumulation of cashback balance in the Company’s Account, whenever the Employees of that Company travel with TAP Air Portugal and TAP Express. The accumulated cashback balance can be used to pay for future trips or other TAP products.

1.2. The SME Program is aimed at all companies registered in several countries, and no minimum travel volume is required to join. 
It is present in Angola, Austria, Belgium, Brazil, Czechia, Denmark, France, Germany, Ireland, Israel, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the United States of America.

1.3. Participation in the SME Program is restricted to Companies that do not have any other commercial agreement with TAP Air Portugal, namely negotiated fares.

1.4. Travel Agencies, operators, consolidators or ticket sellers and freelance travel agents will not be able to join the SME Program as Customers.

1.5. TAP Air Portugal may, at any time, request that a Company registered in the Program send its company register extract (for this purpose the Company simply needs to indicate the access code for the company register extract, available on "Portal do Cidadão").

1.6. TAP Air Portugal may, at any time, request the Company to provide the proof of employment of the Employees eligible to accumulate a cashback balance under the SME Program.

1.7. TAP Air Portugal reserves the right to accept the Company's application to the SME Program, based on the information provided in the membership form at the time of registration, as provided below.

1.8. TAP Air Portugal reserves the right to, at any time, change the Terms and Conditions defined herein, namely the product content, service provisions, participating partners, rules and other information displayed on the www.tapforbiz.com website. Changes to the products and services associated with the Program will be communicated to participating Companies in advance, through the available means.

Commencement and termination of the agreement between TAP Air Portugal and the Customer Company

2.1. To participate in the Program, the Company must register for the SME Program using the membership form available at www.tapforbiz.com.

2.2. After registering online, the Company will automatically receive confirmation of the data provided at the time of registration, in the email of the Company's Representative (as defined below).

2.3. Registration implies prior acceptance of the Program's Terms and Conditions.

2.4. TAP Air Portugal reserves the right to terminate the existing agreement, with immediate effect, if any of the following situations are detected:

2.4.1 Fraud or misuse;
2.4.2 Abuse of the SME Program privileges;
2.4.3 Providing false information;
2.4.4 Non-use of the Program for a period of two consecutive years;
2.4.5 Accumulation and use of benefits by passengers who do not have an employment relationship with the participating Company.

2.5. In the cases mentioned above, if TAP Air Portugal terminates the agreement due to any of the situations described having occurred, the current cashback balance will be immediately declared extinct and the Company Account cancelled.

2.6. Both parties (TAP and the Company) can terminate the contractual relationship by giving a 30 days' written notice to the other party.

Company identification code - CI

3.1. The “CI code” is a Company's identification code in the SME Program. This code will be used to identify the Company in all TAP bookings.

3.2. It is the responsibility of the Company registered in the Program to provide its CI code whenever it purchases a trip with TAP Air Portugal, either through its Travel Agency or directly with TAP Air Portugal.

3.3. In the case of bookings made through the www.flytap.com, website, the CI code must be entered in the field available for this purpose: “Booking Holder Data” area. This option is only available if the “TAP Miles&Go Promo” functionality is not used.

3.4. The CI code is strictly confidential and may only be used by the Company or the travel agent acting on behalf of the Company. Any improper use of this code must be immediately notified to TAP Air Portugal in writing.

3.5. TAP Air Portugal reserves the right to render the CI code invalid, with immediate effect, due to improper use or in the event of the Company's failure to comply with its obligations under the SME Program (including in the cases provided for in clause 2.4).

Representative

4.1. Upon joining the Program, a person responsible for managing the Company Account will be appointed. This person will be the main contact with TAP Air Portugal in the daily management of the Company's trips, hereinafter referred to as "Representative". The Representative must be an Employee of the Company. The email and telephone contacts in question must also belong to the Company. The email contacts in question must be the same, that is, the Company's email domain must be the same as the Representative's email domain.

4.2. At the time of joining, the Company makes the Personal Data of the Representative available to TAP Air Portugal, ensuring that it has obtained the consent for this purpose. The Company further guarantees that it has informed the Representative about the terms under which TAP Air Portugal will process personal data, under the terms described in clause 5.

4.3. The Representative assumes the role of Group Administrator. When registering a Company, the name of the group to which the Company belongs must be provided, so that new Companies that are part of the same business group can always be associated.

4.4. The Representative may create users of equal level to theirs (“Group Administrator”) or of lower level (“Company Administrator”) to access the group / Company account. In such a situation, the Company guarantees that it has obtained the Users' consent to provide their personal data, having provided them with information in accordance with clause 5.

4.5. In exceptional cases and upon presentation of the Company's commercial registration and a copy of the Company's card, the Company may request, by email, the change of the data relating to the Representative.

4.6. The Company's Representative is responsible for notifying TAP Air Portugal, in a timely manner, via email, of any relevant changes, including to the Company's name.

4.7. The Representative and other Group Administrators may, with their respective consent, receive communications about the Program, promotions or the SME Newsletter. They may object to this at any time, under the terms described in clause 5.4.

4.8. The Representative and other Group Administrators must register the Employees who may accumulate a cashback balance for the benefit of the Company. When registering Employees, the email domain must be the same as the Company's domain.

4.9. It is the Representative's responsibility to ensure that each Employee consents to the processing of their personal data by TAP Air Portugal, which is necessary for the execution of the Program, by providing them with information under the terms of clause 5.

4.10. When contacting the SME Program support line for the purpose of updating data, or booking new tickets or TAP services, the Representative and other Administrators of the Group or Company will be prompted to answer questions related to some validation fields. The information in question refers to: the company's CI code, the Representative's name, the Representative's email, and the Company's NIF.

Processing of personal data

5.1. Joining and using the Program implies the provision of the personal data of the Representative and Employees belonging to the Company - identification data, contact details, data relating to purchased trips.

5.2. Personal data will be retained by TAP Air Portugal for as long as the Company's membership in the Program remains active.

5.3. Under the applicable legislation, the data holder may request, at any time, access to their personal data, as well as the rectification, deletion or limitation of its processing, the portability of their data, or oppose its processing, by contacting the SME Program support line. For the holder's security, changing some personal data implies sending proof of identification.

5.4. Through the aforementioned means, the data holder may withdraw their consent for the processing of data, which does not, however, invalidate the processing carried out by TAP Air Portugal up to that date based on the consent previously given. Without prejudice to any other administrative or judicial remedy, the data holder has the right to lodge a claim with the competent supervisory authority in accordance with the law, if they believe that the processing of their data is not being carried out legitimately, under the terms referred to above.

5.5. For more information on the terms of data processing by TAP Air Portugal, the data holder should consult our Privacy Policy. The data holder can also contact the Data Protection Officer by email at dpo@tap.pt.

Cashback balance accumulation

6.1. The accumulation of cashback balance in the Company Account is valid on flights operated by TAP Air Portugal, TAP Express and Airlines contracted by TAP Air Portugal for operational reasons and for tickets issued with a TAP plate (047).

6.2. To accumulate cashback balance, the Company must always request the registration of the CI code (Company identification code), regardless of where the booking is made: travel agent, service desks, TAP booking center, or www.flytap.com website.

6.3. The accumulation of cashback balance is only valid for tickets that will be used after the date of joining the SME Program and is restricted to Employees with employment ties to the Company.

6.4. The cashback balance will be credited to the Company's Account within 72h of the flight being taken.

6.5. Employees eligible for cashback balance accumulation must be registered in the personal area, under “Registered Employees”. The Employees' email domain must be the same as the Company's email domain.

6.6. The following are not considered valid for cashback balance accumulation:

6.6.1 Award Tickets and Upgrades obtained via the TAP Miles&Go Programme (booking class 'X' and 'I');
6.6.2 Tickets issued for charter flights or codeshare flights (not operated by TAP, on TAP Air Portugal and TAP Express equipment); bus, train and ship services;
6.6.3 ID / AD / TC / DG facility tickets;
6.6.4 Tickets with group bookings (booking class 'G');
6.6.5 Courtesy tickets with total or partial fare reduction;
6.6.6 Plusgrade and Upgrades at the airport and on board;
6.6.7 Tickets for children or babies;
6.6.8 Tickets fully purchased with cashback balance;
6.6.9 Tickets partially purchased with cashback balance, the amount paid with the cashback balance will not be considered for accumulation purposes;
6.6.10 Tickets of passengers who broke the country's immigration rules (example: deportees, INAD, without a visa, etc).

6.7. TAP Air Portugal reserves the right to audit the information registered by the company in the personal area, under “Registered Employees” and the respective cashback balance accumulation made by the Company.

6.8. The cashback balance is calculated based on the total amount paid for the fare and the carrier surcharge (YQ) and varies depending on the TAP fare purchased: Top Executive, Executive, Plus, Classic, Basic or Discount. For accumulation purposes, airport taxes and purchased TAP services are excluded.

Tarifas TAP

Discount

Basic

Classic

Plus

Executive

Top Executive

Accumulated percentage in tier 3

0.5%

Accumulated percentage in tier 3

expand_more

Discount

0.5%

Basic

Classic

Plus

Executive

Top Executive

6.9. Tickets issued in all markets, with the exception of Africa and Venezuela, will be considered for cashback balance accumulation.

Accumulated cashback balance

7.1. The accumulated cashback balance corresponds to the local currency unit (except in the case of Angola, where the cashback balance will be displayed in euros).

7.2. The accumulated cashback balance is valid for two years after crediting.

7.3. The Company is not able to extend the validity of the accumulated cashback balance.

7.4. The accumulated cashback balance cannot be converted directly into cash.

7.5. The management of the cashback balance is the sole responsibility of the Company participating in the SME Program.

7.6. If it is necessary to claim an uncredited cashback balance, the Company may do so in www.tapforbiz.com after logging in. For this end, access the "Claim cashback balance" feature and fill in all the required fields.

7.6.1 The credit period through the “Claim cashback balance” functionality can take up to three weeks.

7.7. "Claim credit" requests will only be accepted for tickets used up to six months from the date of completion of the “Claim credit” form or the request made through the FORBIZ Support Service. This applies only to Employees registered in the personal area, under “Registered Employees”. The Employees' email domain must be the same as the Company's email domain.

Using the cashback balance

8.1. The accumulated cashback balance is used through the booking engine available on the website after logging into the Company Account.

8.2. The accumulated cashback balance can be used to pay for up to 100% of the trip once a minimum of 10 EUR / 40 BRL / 10 USD / 300 CZK / 10 CHF / 50 PLN / 50 GBP / 100 NOK / 100 SEK / 80 DKK is reached, on flights operated by TAP Air Portugal, TAP Express and on codeshare flights, provided that one of the flights on the itinerary is operated by TAP Air Portugal or TAP Express. The accumulated cashback balance can also be used to purchase other TAP products available at the time of ticket purchase ("extra baggage", "Fast Track", "access to the Lounge", "seat reservation", "TAP Gift Card").

8.3. The rules to be applied to the ticket (changes, refunds, etc) will be those corresponding to the fare / product purchased, in force on the date of purchase.

8.4. The available cashback balance can be used as a form of payment for any TAP Air Portugal and TAP Express service.

8.5. In case of refund, the rules of the purchased fare will be followed.

8.6. In the event of a refund, when using the cashback balance as a form of payment for tickets and / or services, the cashback balance is restored with its initial validity.

Promotions

10.1. TAP Air Portugal may, at any time, carry out special promotions within the scope of the SME Program.

10.2. The conditions and duration of promotions may be disclosed through:

10.2.1 SME Program Website: www.tapforbiz.com;
10.2.2 Other TAP communication channels or
10.2.3 Communication channels external to TAP.